Support Contracts
Although every effort is made to
maximise it, software reliability can never be 100%
guaranteed and problems will occasionally occur.
Different users, nationalities, data, browsers,
circumstances etc. all may create issues unbeknown
and unforeseen. Systematic Solutions can allay fears
by offering prompt diagnosis and action through
controlled procedures and channels. Although all
clients receive a level of support, owners of critical
and high profile sites have the option to extend
these services via support contracts to meet their
requirements. Our priority error correction and
maintenance procedures can be enhanced by the implementation
of specific alert software which detects problems
and errors and automatically reports back to Systematic
Solutions engineers by SMS and email 24/7.
Services
include:
Critical updates
Evaluation of
new technologies
Technical
support helpline
Evaluation and
response to end user issues
Security audits
Monitoring of
domains
Server
monitoring and alerts
Server
maintenance
Web stats
forwarding
Streamlining &
optimization
Data backups
|
|
|
